Category Archives: Customer Service


May 17, 2012 Improper Boiler Piping

What Happens When a Boiler Is Not Piped Properly? This is what happens to a Munchkin boiler when it is not piped correctly. The heat…

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May 4, 2012 MassSave HEAT Loan Program Changes

HEAT Loan Program Changes Conservation Services Group has informed us of some important changes to the HEAT Loan Program, effective April 30, 2012. The changes…

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February 3, 2012 Cool Smart Program Changes for 2012

Proper Unit Sizing Beginning January 1, 2012, all Cool Smart rebate applications for Central AC and heat pumps must be accompanied by a Manual J…

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January 31, 2011 Importance of Permits and Inspections

Recently, TJ’s has been called out to various homes for service requests.  When we arrived, we found improper and even dangerous installations of various mechanical…

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